Shipping & Refund Policy

Last Updated: July 19, 2026

Thank you for choosing Cure By Homeo (curebyhomeo.in) operated by Weisermanner Pvt Limited. We strive to deliver your homeopathic medicines safely and efficiently. By making a purchase on our platform, you agree to the terms outlined below.

This custom Shipping and Refund Policy is designed specifically to comply with Razorpay’s strict merchant onboarding guidelines for Indian businesses. Razorpay requires explicit timelines, delivery steps, and clear criteria for returns to ensure smooth account verification.

Shipping & Refund Policy

Last Updated: July 19, 2026

Thank you for choosing Cure By Homeo (curebyhomeo.in). We strive to deliver your homeopathic medicines safely and efficiently. By making a purchase on our platform, you agree to the terms outlined below.

1. Shipping Policy

  • Shipping Network: We process and ship orders across India utilizing reliable third-party logistics and courier networks.
  • Processing Time: All orders are processed and prepared for shipment within 1 to 2 business days from the time of order confirmation.
  • Delivery Timelines: Dispatched products typically arrive within 3 to 7 business days under standard transit conditions, varying by destination pin code.
  • Shipping Charges: Shipping fees are calculated dynamically based on your location and order weight. The final shipping cost will be clearly displayed at checkout before you complete payment through Razorpay.
  • Tracking Orders: Once your parcel is shipped, a tracking number and link will be shared via your registered email address and mobile number.
  • Transit Liabilities: Cure By Homeo is not liable for structural transit delays caused by weather disruptions, state lockdowns, or delivery failures originating from incorrect address entry by the buyer.

2. Cancellation Policy

  • Before Dispatch: You can request an order cancellation before it leaves our facility. Please email us immediately at weisermanner@gmail.com with your order ID.
  • After Dispatch: Once an order is handed over to the courier partner, it cannot be cancelled or recalled.

3. Returns and Replacements Policy

  • Non-Returnable Items: Due to strict hygiene, medical safety, and temperature-sensitive storage requirements for pharmaceuticals, all medicine sales are generally final and non-returnable.
  • Exceptions for Eligibility: We accept replacement requests or returns strictly limited to situations where products arrive:
    • Physically damaged or leaking.
    • Entirely incorrect or mismatching the ordered invoice.
    • Expired past their safe usage date.
  • Reporting Window: Any structural damage or order issue must be reported to our customer support within 24 to 48 hours of delivery package receipt.
  • Proof Required: To file a valid return claim, you must email weisermanner@gmail.com with your order number and clear unboxing photos or videos demonstrating the damage or error.

4. Refund Policy

  • Approval Process: Once your return claim is inspected and approved by our team, we will initiate a refund.
  • Refund Method: All refunds are routed automatically through our payment gateway provider, Razorpay, directly back to your original mode of payment (Credit/Debit Card, Net Banking, UPI, or Wallet).
  • Refund Timelines: Validated refunds typically credit back to the user’s account within 7 to 10 working days, depending on your bank’s internal processing systems.

5. Support & Grievance Contact

For any issues regarding shipping tracking, delayed deliveries, or refund status, please contact our support desk:

  • Email Support: weisermanner@gmail.com
  • Mailing Address: 3137, 7th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008